September 18 2008
Included in set up charges:
- Data Migration
- Migration of Individual data
- Other data which can be migrated is extra
- Migration into the Smart Space MySql database from the following formats
- SQL compliant databases
- CSV files
- Spreadsheet file fomrats (eg .xls)
- Tab delimited formats
- Data loss into the new format cannot be guaranteed (old data remains the same)
- Purging of corrupt or obselete data is not included
- System Set up
- Set up of relevant modules with default values
- If in a network, creation of relevant linkages
- Checking of user inputs for website set up
- Does not inlcude
- Entry of specific values and text unique to individual trader or club
- Prices and membership types
- Descriptions of products, services, contacts or instances and groups thereof
- Website content
- Training
- A total of 4 hours face to face or web based training
- In the case of face to face training, users provide all facilities and access and travel costs if applicable
- Access to internet based training dependant on user access and compatibility to web based conference and training systems
- Support
- Intensive support includes 4 hour response time to internet based support and phone help line for immediate assistance
- Monitoring of system use and feedback to users
- Intensive support and monitoring lasts for one month
- Addition of special reports for users when report is not available as standard
